In the EU, consumers have the right to return purchases purchased at a distance within 14 days of the purchase date. You do not have to give a reason for this, says the European consumer law about Warranty and Cancellation.
Milk and Magic also adheres to this. Please contact us first before returning the product. You will then be sent a form that must be enclosed with the shipment..
SHIPPING COSTS RETURN.
you as a customer have to pay the shipping costs of returns..
RIGHTS OF RETURN IS NOT ABSOLUTE:
Products that have a limited shelf life, or for which we do not know whether the storage conditions have been respected at all times (rennet, acid culture, bacterial cultures, ...) cannot be returned.
HOW TO RETURN?
The returned products must be undamaged, unused, unopened and if they were sent in their own packaging, in their original packaging. With the same precautions for safe and protected transport as you received the shipment.